Quality policy of SCAT-Europe GmbH 

SCAT-Europe GmbH is committed to strengthening its market position through a sustainable quality policy, maximizing customer satisfaction and continuously optimizing internal processes.

Our quality policy is based on the following principles:

1. Customer orientation
   We understand the needs of our customers and put their satisfaction at the center of our actions. We achieve this through high availability of our main catalog items, the introduction of innovative product lines such as the Green Line and close cooperation with customers in all process phases.
    
2. Efficiency and continuity
   By optimizing our internal processes, such as digitizing order processing and demand-oriented warehouse management, we ensure fast and reliable delivery and efficient use of resources. 
   
   
3. Employee development and working environment
   Our employees are the basis of our success. We therefore invest in their further training, promote a healthy work-life balance and create a working environment that increases health and productivity. 
   
   
4. Sustainability and innovation
   We focus on ecological responsibility, such as the development of sustainable products, and continuously promote innovations in order to meet both environmental standards and economic goals. 
   
   
5. Reliability and transparency
   Our quality assurance ensures the highest level of product and process safety. We rely on transparent communication structures and active monitoring of all relevant quality indicators. 
   
   
6. Measurability and improvement
   The continuous monitoring of indicators such as sales growth, complaint rate and inventory development is the basis for our strategic decisions and ensures continuous improvement of our services. 
   
   
7. Commitment of the company management
   The management ensures that the quality policy is communicated to all employees, understood and integrated into daily work. It serves as a framework for our quality goals and is accessible to all interested parties. 

With these guidelines, we strive to offer our customers, partners and employees long-term added value and to sustainably realize our claim to the highest quality. 

Valid from 01.01.2025 

Peter Rebehn 
Managing Partner